To accelerate your digital transformation, you need a new type of business platform. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. Microsoft Dynamics 365: Your transformation starts here.
Built on an extensible platform with shared data and digital intelligence, Dynamics 365 helps your team make the most of every minute.
Get individual apps that work brilliantly on their own or together—so you can tailor a solution to your needs. And with Business and Enterprise editions, you’re covered from a few employees to thousands.
Help your employees work more efficiently. Dynamics 365 pulls together your business process apps and familiar Microsoft Office 365 tools. Employees can do CRM tasks in Outlook and ERP tasks in Excel.
Improve your decisions with data. With Microsoft Power BI, Cortana Intelligence, and Azure Machine Learning built in, Dynamics 365 helps you and your employees turn big data into actionable plans.
Give your teams easy-to-use applications that provide a single view of your data—and a single platform for business growth. They all work with Microsoft PowerApps and Microsoft Flow.
Increase sales effectiveness and efficiency by automating sales processes so sellers spend more time with customers and less time on administration.
Customer Satisfaction and Retention
Monitor key relationship metrics with pre-built dashboards and proactively manage customer satisfaction with integrate social media capabilities.
Planning and Reporting
Empower sellers and leaders to make data-driven decisions with flexible, pre-built dashboards that offer interactive drill-through capabilities and natural language Q&A.
Use modern tools like predictive and social intelligence that reveal new markets and spot key trends to best position your business for revenue growth.
Support your customers wherever and whenever they need it. Deliver the personalized, consistent service customers expect across their choice of device and channel—including social media.
Self-Service and Communities
Make it easy for your customers to find answers and connect with peers and subject-matter experts. And when they require it, let them seamlessly transition to assisted support.
Enable agents to speed resolutions and deliver a more personalized, effective level of support by maintaining all customer data in one place – even pulling data from outside sources.
Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.
Organize people and equipment with flexible scheduling options to accommodate both customer service representative and dispatcher workflows — including more precise scheduling.
With more visibility into contract information, you drive faster, more accurate billing while helping field service teams identify new sales opportunities to drive additional revenue.
Manage real-time inventory updates and stock history across locations – including warehouses, depots, and trucks – so you can better track service stock, reduce write offs, and improve forecasts.
Connected Field Service
Detect, troubleshoot, and resolve issues before customers even know about them with IoT – and attempt to solve them remotely so your technicians are only sent when necessary.